Consumer Duty 

At Soldo, we are committed to treating our customers fairly and with the utmost care. We believe that all customers deserve to be treated with respect, dignity, and understanding. Our Consumer Duty obligation, which sets out a clear and high standard for how we should treat our customers, is a formalisation of what we already try to achieve at Soldo.

The Consumer Duty requires us to:

  • Understand our customers’ needs and expectations.

We do this by conducting regular customer surveys, listening to customer feedback, and analysing customer data. We use this information to ensure that our products and services meet the needs of our customers and that we are providing them with the best possible experience.

We regularly review our products and services to ensure that they meet the needs of our customers. We use customer feedback, market research, and internal data to identify areas where we can improve our products and services.

  • Provide clear and concise communications that our customers can understand.

We use plain language in all of our communications with our customers.

  • Offer products and services that meet our customers’ needs and offer fair value.

We offer products and services that meet the needs of our customers. We also make sure that our products and services are priced fairly.

We provide clear and concise information about our products and services on our website and in our marketing materials. We use plain language and avoid using jargon or technical terms.

  • Provide our customers with the customer support they need when they need it.

We have a dedicated team of customer service representatives who are available to help our customers. We also offer a variety of ways for our customers to contact us, including email and live chat.

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