This case study explores how Drive Wales utilised Soldo to drive positive change in social care, significantly impacting the lives of its service users.
Drive Wales
Cardiff, Wales
700
Social care
Navigate a cashless society
Ringfence and pre-program funds for service users
Flexible, accessible and easy to use
Drive Wales, a leading charity dedicated to supporting individuals with learning disabilities, embarked on a mission to streamline its financial processes to enhance support for its community.
Joanne Way, Director of Finance & Corporate Services identified two key challenges which ultimately became the catalyst required to trigger change at Drive Wales:
Facing these challenges, Drive Wales sought a progressive solution to spend management which reduced barriers to financial inclusivity and unlocked internal resources.
Identifying the need to make financial processes more inclusive, Drive Wales recognised Soldo’s ability to liberate finance for both the business and the individuals they support within the community to manage their finances independently.
Drive Wales took a gradual approach to adoption, starting with a pilot process, engaging different stakeholders, securing buy-in at all levels, and providing thorough information and support throughout the roll-out. This structured approach ensured a smooth transition and widespread acceptance of the new system.
We set up a wallet for everyone who needed access to a Soldo account. Each individual we support has a special pot and we transfer funds using set account details. Everything is personalised, separate and segregated so it can be nicely reconciled.
The shift to Soldo’s spend management platform had a significant impact on efficiency and real-time financial visibility for Drive Wales.
From a corporate office perspective, the increase in visibility and efficiency has been one of the best parts – it reduced the number and length of time required per transaction and access to real-time data means we know what is being spent and where.
For the community, “life-changing” impacts were reported with service users experiencing minimum friction when spending and greater autonomy over their finances allowing them to participate in society, including going on holidays and shopping online.
By embracing Soldo, Drive Wales was able to manage spending proactively and enrich the lives of those it supports through its commitment to financial inclusivity.
Looking ahead, Drive Wales plans to expand Soldo to other areas of the business to continue streamlining and improving financial processes, perpetuating these benefits across its office teams, enhancing efficiency and control over spending.