Tips – Phishing Website Scams

Are you logging into the real Soldo website?

Scammers are becoming cleverer in their methods of gaining access to your information – and one of the many ways to do this is through fraudulent websites.

Therefore, having the tools to recognise a fake website is very important. In some cases, inaccurate logos and misaligned typefaces might scream ‘not real’. But the warning signs might surface only after you’ve attempted to log in, and it may be too late by then.

Below you’ll find some tips on how to detect a fraudulent website.

security

Check the website address

This is the first thing to do if you:

  • Used a search engine
  • Received an email that asks you to click on a link
  • Received an unusual text message (SMS) or an unexpected phone call

The login website should always be https://manage.soldo.com.

Look out for websites labelled as ‘ads’ on search engines – scammers can easily create these, and they are more likely to be fake. Clicking the top links that are not listed as ‘ads’ can help you stay away from fraudulent websites.

Pay attention to “HTTP”

If you’re visiting pages that ask for personal information, make sure the URL (website address) starts with https:// or you have a secure server internet connection.

If a website that looks like Soldo asks for your details or login credentials without directing you to a page that starts https://, then it is not Soldo. Leave the website immediately.

Check if the whole website works

Fake websites can create a convincing-looking page, but they rarely work like real sites. Lots of dead-end links, spelling mistakes, and grammar errors could indicate that the website isn’t real.

security

Look out for notifications

We use a strong customer authentication process to protect your account and personal information from fraud. When you access https://manage.soldo.com, you will always receive a request on your mobile to confirm your identity and complete the login.

If you receive a notification that asks you to verify your identity, but you have not started the login, this means someone else is pretending to be you. Contact us as soon as possible here or by chatting with an operator.

Act immediately if you think you’ve been compromised

Sign out of all devices and reset your password as soon as possible if you believe your Soldo account has been compromised or you’ve been defrauded. Once you’ve completed that, please contact us.

Contact support

Different methods, same threat

Scammers will try different things to get you to open these links. They’re creative and will persuade you to click on links and disclose your personal information. To avoid this, please pay attention to:

Fake texts asking you to validate something

Fraudulent clone websites

Phishing emails convincing you to click a link

Soldo® 2023 All rights reserved
The financial services provided to customers resident in or with registered office in an EEA country are provided by Soldo Financial Services Ireland DAC, a company incorporated in Ireland with company number 610705, and registered office at 33 Sir John Rogerson’s Quay, Dublin 2, Ireland.  Soldo Financial Services Ireland DAC is regulated by the Central Bank of Ireland. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ireland DAC pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ireland DAC complies with all applicable data protection and privacy legislation in force from time to time in Ireland, including the EU General Data Protection Regulation (EU 2016/679) and the Data Protection Acts 1988 - 2018. All communications related to financial services provided by Soldo Financial Services Ireland DAC shall be sent to Soldo Financial Services Ireland DAC, 33 Sir John Rogerson’s Quay, Dublin 2, Ireland.

The financial services provided to customers resident in or with registered office in the UK are provided by Soldo Financial Services Ltd., a company incorporated in the UK with company number 09495650, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom, authorised as an Electronic Money Institution by the Financial Conduct Authority (firm registration number 900459). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The card is issued by Soldo Financial Services Ltd pursuant to a licence issued by Mastercard International Inc. Soldo Financial Services Ltd. (data protection number: ZA147304) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All communications related to financial services provided by Soldo Financial Services Ltd shall be sent to Soldo Financial Services Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.

The software services provided to customers resident in or with registered office in Italy are provided by Soldo Italia Srl, a company incorporated in Italy with company number 11864540965 at the Registry of companies of Milano, Monza, Brianza, Lodi, VAT: IT11864540965, and registered office at Via degli Olivetani 10/12, 20123 Milano (Italy). Soldo Italia Srl complies with all applicable data protection and privacy legislation in force from time to time in Italy including the General Data Protection Regulation ((EU) 2016/679). All communications related to the software and related services shall be sent to Soldo Italia Srl, Via degli Olivetani 10/12, 20123 Milano (Italy).

The software services provided to customers resident in or with registered office in an EEA country or in the UK and the website in all languages and for all markets are provided by Soldo Software Ltd., a company incorporated in the UK with company number 09233754 and VAT: GB204213566, whose registered office is 119 Marylebone Road, London, NW15PU, United Kingdom. Soldo Software Ltd. (data protection number: ZA 092035) complies with all applicable data protection and privacy legislation in force from time to time in the UK and the EU including the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018. All communications related to the website, the software and related services shall be sent to Soldo Software Ltd., 119 Marylebone Road, London, NW15PU, United Kingdom.