Cost of business crisis:
Why now’s the time to rethink expense management

The end of ‘Business as Usual’

Crises change our perspective, making us re-evaluate things once passively accepted, like expenses.

According to an Ipsos survey many employees can’t cover out-of-pocket expenses and rely on credit card debt (52%) or borrowing from family and friends (14%).

This creates headaches for employers, including needless admin, employee retention, and financial clarity.

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Expenses: A nightmare of our own creation

Of employees who noted that out-of-pocket expenses always invoke anxiety, a laundry list of issues emerges:

  • I experience problems when submitting expenses.
  • I struggle to keep track of my T&E.
  • I worry about prolonged reimbursement processes.

And perhaps most symbolically for our current circumstances, 20% said they simply can’t afford to pay for expenses.

Cost of Living Crisis

What does ‘struggling’ look like?

Almost half (43%) of those earning £70,000 and over say that their out-of-pocket expenses “increased significantly”. And 58% of these earners reported being “always or often anxious” about paying out-of-pocket.

The expenses problem extends all the way up your organisation. It’s not a ‘junior’ or ‘low-income’ issue: It affects everyone (including your most senior and skilled staff).

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Less bureaucracy, more fairness

Employees have a strong idea of how reimbursement could be overhauled. Almost two-thirds (62%) say reimbursement should be replaced with a system of company cards.

Business software

A win-win

Ending reimbursement creates a fairer, more humane system. It also happens to offer businesses more visibility on spending.

Every individual employee would have their own card with a set spending limit, making it easier to effectively monitor individuals’ spending and catch issues like inappropriate spending before it spirals out of control.

Want to know more?

Download the report now